Privacy Policy

GearHive ("GearHive," "we," "us") is an equipment, asset, and maintenance management application operated by Intelligon Investments LLC. This policy explains what information we collect through our website (gearhive.cloud) and our mobile apps, how we use it, and the choices you have.

Information we collect

• Account information — your name, email address, and a securely hashed password when you create an account, and the company/team you belong to.
• Content you add — the equipment, assets, parts, vendors, work orders, maintenance records, inventory counts, and any documents or photos you upload to organize your operation.
• Camera — our mobile apps use your device camera to scan barcodes and QR codes; that scanning happens on your device. If you choose to photograph a nameplate or receipt to auto-fill an item, that image is sent to our AI providers (below) to extract the relevant details.
• Usage and device data — standard log information (such as IP address and app/browser type) used to operate and secure the service.
• Website analytics— on our public website pages only (not inside the app once you sign in), see "Website analytics" below.

How we use information

• To provide, maintain, and improve the service and your account.
• To store and display the equipment and records you create.
• To power optional AI features — identifying a device from a photo, reading a receipt, and suggesting maintenance plans.
• To secure the service, prevent abuse, and comply with legal obligations.

Service providers

We use trusted third parties to run GearHive. They process data only to provide their services to us:

• Summit Hosting — the servers that run the application and store your account, records, documents, and photos.
• Cloudflare — domain and DNS.
• Stripe — subscription billing and payment processing. Card details go directly to Stripe; we never see or store them.
• Intuit (QuickBooks Online) — only if you connect QuickBooks. We exchange the customers, vendors, items, estimates, invoices, and time you choose to sync with your QuickBooks company.
• OpenAI — AI features (device identification, receipt reading, maintenance suggestions). Images and text you submit to these features are sent to OpenAI for processing.
• Serper — web search to find product information, manuals, and repair videos.
• Google — Google Analytics on our public website pages (below) and Google Maps for job and route maps.

Website analytics

On our public pages (the home page, product pages, pricing, sign-up and log-in) we use Google Analytics to learn which pages bring visitors and sign-ups. It sets first-party cookies and receives your IP address and browser information; we do not send your name, email, or anything you store in GearHive. Google signals and ad personalization are turned off, the pages inside the app are never measured, and visitors in the European Economic Area, the UK, and Switzerland are not given analytics cookies. You can opt out with the Google Analytics opt-out browser add-on. See how Google uses information from sites that use its services.

Sharing

We do not sell your personal information. We share data only with the service providers above, when required by law, or to protect the rights and safety of our users and the service.

Data retention

We keep your information for as long as your account is active. You can ask us to delete your account and associated data at any time by contacting us.

Security

Connections are encrypted with HTTPS, passwords are stored only as salted hashes, and each company's data is isolated from others. No method of transmission or storage is perfectly secure, but we take reasonable measures to protect your information.

Your rights

You may request access to, correction of, or deletion of your personal information. Email us and we will respond within a reasonable time.

Children

GearHive is a business tool, is not directed to children under 13, and we do not knowingly collect their information.

Changes

We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above.

Contact

Questions about this policy or your data? Email support@gearhive.cloud.

Intuit and QuickBooks are registered trademarks of Intuit Inc. Used with permission.